Co-sponsored by:
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Event Title: Mastering the Ultimate Staffing Metric: Quality of Hire
Date: Wednesday, September 27, 2006
Time: 11:00 AM Pacific | 2:00 PM Eastern
Duration: 1 Hour
For recruiters and staffing executives, the need to track and measure quality of hire is fast becoming a business imperative—taking its place alongside time-to-fill, cost-per-hire, and other accepted yardsticks of recruiting effectiveness. In the seven years since Staffing.org began compiling its annual Recruiting Metrics and Performance Benchmark Report, the number of responding U.S. organizations that actively measure new-hire quality has skyrocketed, from less than 2 percent to 40 percent.
Like the C-level executives to whom they report, staffing executives and recruiters increasingly realize that the "ripple effect" of new-hire quality extends far beyond the recruiting cycle and directly impacts the organization's ability to meet its business objectives. Yet many recruiters and business managers struggle with fundamental aspects of quality of hire, such as: What specifically should we be measuring? When? How do we set standards across various functions? And who decides which metrics best describe success, for specific job functions?
In this complimentary Webcast, Nick Burkholder, founder of Staffing.org and managing director of OnPerformance, Inc., will draw from the latest Staffing.org research to show how the ability to track and measure quality of hire has become a dividing line—between organizations that maximize the value of their talent and those that don't. Stephen Schwander, director of global HR Projects at Reuters, will describe the business realities that have caused this multinational employer to focus increasingly on quality of hire as a lever for organizational success. Schwander will explore the challenge he faces in defining and consistently measuring quality of talent as he expands his organization in China, India, and Thailand. And Authoria's Michael Galyen will demonstrate how the next generation of recruiting software enables better collaboration between recruiters and hiring managers to improve both the quality of candidates in the recruiting pipeline, and the quality of hires into the organization.
Webcast attendees will learn:
- Why quality of hire has become the top priority for more than half of the organizations Staffing.com surveyed
- Definitions of new-hire quality used by today's leading employers
- How to define criteria for new-hire quality and when to measure against them
- Where the "leverage points" are—before, during, and after the recruiting cycle—to enhance quality of candidates and quality of hire
- How to make the connection between new hires and their impact on business performance, evolving from mere talent acquisition to overall talent management
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All Webcast registrants will receive a free copy of the newest Authoria white paper on quality hiring.
In addition, the first 50 to attend the Webcast will receive Nick Burkholder's illuminating book, On Staffing: Advice and Perspectives from HR Leaders, a $70.00 value.
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"Quality of hire has been important for a long time. C-level executives always say, 'We care about quality of hire.' But only by tracking and reporting quality-of-hire data can organizations capitalize on the extraordinary benefits that improving new-hire quality offers to both staffing operations and business units."
—Nick Burkholder, founder of Staffing.org
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Nick Burkholder
Founder of Staffing.org and Managing Director of OnPerformance, Inc.
Nick Burkholder is a global authority on the acquisition, development, utilization and retention of human capital. His introduction of HR metrics to the recruiting industry helped coin the term "human capital metrics." Nick is actively engaged in the development and application of performance frameworks, which enable individuals and organizations to achieve optimum results.
Experienced in virtually every aspect of workforce selection and management, Nick has worked for organizations including the Johnson & Johnson Worldwide Family of Companies, CIGNA Corporation, The Vanguard Group of Investment Companies, and the U.S. Army. He has personally filled over 800 key positions in 48 countries and directed the recruitment of over 124,000 worldwide.
Nick's passionate advocacy and support of performance metrics and work-integrated learning includes playing an active role on the World Council of the World Association for Cooperative Education. He co-authored The Executive Career Guide for MBAs with Richard H. Beatty, edited On Staffing: Advice and Perspectives from HR Leaders and wrote Outsourcing: The Definitive View, Applications and Implications. Nick is also editing a book on performance metrics to be published later this year, as well as working on the new book, Everyone a Star.
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Stephen Schwander
Director of Global HR Projects at Reuters
Stephen Schwander is the director of global HR Projects at Reuters. Reuters is a global information company providing indispensable information tailored for professionals in the financial services, media and corporate markets, with a reputation for speed, accuracy and freedom from bias. Reuters' information drives decision making across the globe.
As director of global HR Projects, Stephen is responsible for all recruitment technology—from sourcing and applicant tracking to on-boarding and vacancy management. In addition, he is responsible for the internal employee portal. Stephen joined Reuters in 2001 as a senior recruiter after working as an agency recruiter in New York, a staff recruiter for Cablevision and a contract recruiter for various media and technology companies. Stephen supports technology for recruitment of more than 2,000 hires per year in the US, UK, Europe and Asia.
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Nina McIntyre
Senior Vice President, Strategic Talent Management Marketing
Authoria, Inc.
Nina brings more than 20 years of marketing, sales, product development and management experience with large and emerging high-tech companies. Earlier, Nina was executive vice president, Worldwide Marketing and Strategic Alliances for Centive, a pioneering provider of Enterprise Incentive Management software, where she led the company to achieving annual sales of more than $30 million. Prior to Centive, Nina was chief operating officer for Invention Machine, a provider of knowledge-enabling software for the Internet. Nina held senior executive positions with Lotus Development Corporation, where she served as director of Spreadsheet Product Management, shipped market-leading products as general manager of a $230 million product line including all calendaring and scheduling products within the category-defining Lotus Notes product, and led the award-winning $50 million Freelance Graphics unit as general manager. In addition to her responsibilities at Authoria, Nina currently serves as vice-chairman of the Board of Trustees of the Massachusetts Chapter of The Nature Conservancy. Nina received her Bachelor of Arts from Brown University and her Masters of Science in Management from the MIT Sloan School of Management.
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Mike Galyen
Director, Product Management, Authoria Recruiting
Authoria, Inc.
Mike Galyen is responsible for the strategic direction and overall market and customer readiness of Authoria Recruiting. Mike has been involved in the recruiting industry for nearly 15 years and has been responsible for delivering solutions to the market in a variety of roles, including product management, technology, sales and marketing. Mike led the product management team that delivered a global suite of on-demand recruiting and applicant tracking solutions utilized by customers such as Allianz, BP, Charles Schwab, Kaiser, Plantronics and Reuters. Previously, Mike was regional director of technology solutions at Bernard Hodes Communications. He worked with internal and external customers to define, build and launch innovative recruiting solutions including career sites, Web-based marketing programs and the first public job board, CareerMosaic, launched in 1994.
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